Information Technology Engineering

Service Management Software
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Getting Started Guide

  • New version 2.6.0 released
  • Managed Services Provider "Infrastructure Technology Services" achieved ISO/IEC 20000:2005 certification using ITE ItilExpress: "ITE ItilExpress allows us to control and optimize our service to more than 50 customers. We can implement our processes in new customers in a matter of days. It is easy for technicians and keeps control of user satisfaction." - I.T.S. Operations Manager

  • ITE ITIL Express BLOG
Main Features:
  • Web Based software for your helpdesk/servicedesk
  • Incident Management
  • Handle Service Request
  • Change Management
  • Problem Management
  • Purchases Management
  • Configuration Management Data Base
  • Reports and Charts
  • User satisfaction evaluation (New)
  • Scheduled Maintenance and Control Tasks (New)
  • Take control and coordinate the IT team
  • Get historic data and statistics
  • Allow for improvement using specialized metrics
  • Centralize all IT documentation.
  • Control important changes
  • Control and follow-up purchases
  • No requests left behind!
  • Aligns with best practices ITIL/ISO20000
  • Optimze operations and reduce costs
  • Focused on SMB companies
Starts from U$S 30/month per technician.

Get started with ITIL following this easy steps:

  1. Import your user list and mail addresses. (Sync. With LDAP/AD available)
  2. Assign technician roles to the technicians.
  3. Define your service catalog (Basic service catalog is already loaded)
  4. Autodiscover and import your computer inventory.
  5. Configure mail accounts used by the system.
  6. Ready!!!
Service Management Software
For more information:

ITE ITIL Express Service Management Software