Main Features:
- Web Based software for your helpdesk/servicedesk
- Incident Management
- Handle Service Request
- Change Management
- Problem Management
- Purchases Management
- Configuration Management Data Base
- Reports and Charts
- User satisfaction evaluation (New)
- Scheduled Maintenance and Control Tasks (New)
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Benefits:
- Take control and coordinate the IT team
- Get historic data and statistics
- Allow for improvement using specialized metrics
- Centralize all IT documentation.
- Control important changes
- Control and follow-up purchases
- No requests left behind!
- Aligns with best practices ITIL/ISO20000
- Optimze operations and reduce costs
- Focused on SMB companies
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