ITE ITIL ® Express Service Management Software is a web based, ITIL Ready, Service Desk solution.
The integrated system includes Incident and Request management (Trouble Tickets), Asset Tracking, CMDB, Purchasing, SLA, Change and Problem Management at an
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affordable price.
The easy and intuitive user interface allows an express implementation of ITIL procedures even with a reduced staff.
The software is delivered as a service (on-demand) so you don't need infrastructure or complex installations. |
| ITIL Express Service Management Software allows quick implementation of Service Desks, Help Desks, Customer Services, Support Services with adequate management reports and control. |
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Key features:
- ITIL Compliant practices for Configuration, Incident, Service Request, Change, Problem and Purchase Management.
- Web Based allows scalability and multiple geographic locations decreasing support costs.
- On-Demand no requirements of installation or infrastructure
- Simple and easy for end users and technicians to use
- Integrated, lifecycle approach to IT Service Management through the integration of Help Desk and Incident Management, |
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Problem Management, Change Management, Asset and Configuration Management and Service Level Management processes in a single solution.
Affordable for small business |
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