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News:

2009/May/26
New Automatic Software Discovery Tool.
2009/Apr/24
2.2 version released. New Tasks module.
2009/March/10
Ticket evaluation module released. Users can self evaluate each ticket when closed.
2009/Feb/15
Support group logic aadded to improve escalation mechanism.
2008/Oct/15
2.0 Version released. New interface design for better usability.
2008/May/26
1.9 version available. New query facilities on incident tickets.
2008/Mar/03
1.8 PrM Release. Extends Problem Management module and the first version for Purchase Management.
2007/Dec/11
1.6 CM Release. Improved version for incident management. First version for Change Management module.
2007/Sep/26
1.3 PM Release. Problem Management version allowing multiple and user defined relations among tickets and CIs.
2007/Apr/28
1.0 First Release. Includes CMDB maintenance and incident management.

Roadmap

2009/1st Q
Ticket Evaluation by customers, Scheduled maintenance tasks
2009/2nd Q
Improved SLA interface and reports
2009/3rd Q
Improved mail management logic.
Service Management Software

ITE ITIL ® Express Service Management Software