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News:

2011/Sept/22
2.6.0 version released. Import/Export Configuration Items to Excel allows for quick multiple updates to CMDB. New purchases reports. Suppliers are moved from client CMDB to a central repository.Add new Service/Component relationships directly from Incidents/Service Request/Problems forms. “Pending tasks” integration to main screen.
2011/May/12
2.5.5 version released. Improvements to CMDB UI. Added the possibility that one client can be serviced from multiple Service Desk.
2011/Mar/09
2.5.4 version released. LDAP authentication. LDAP Synchronization. Service Requests with future start date (With mail notification).
2010/Dec/28
2.5.3 version released. Mail management improvements including the capture of replies, as notes to the ticket, and capture of attachments.
2010/Sept/15
2.5.0 version released. New SLA and reports interface. Now running on Amazon Cloud.
2010/Mar/03
2.4.5 version released. SSL support from mails.
2009/Nov/11
HTML support for mail formatting.
2009/Jul/30
Improved SLA interface and reports.
2009/Jun/11
Ticket Evaluation by customers, Scheduled maintenance tasks.
2009/May/26
New Automatic Software Discovery Tool.
2009/Apr/24
2.2 version released. New Tasks module.
2009/March/10
Ticket evaluation module released. Users can self evaluate each ticket when closed.
2009/Feb/15
Support group logic aadded to improve escalation mechanism.
2008/Oct/15
2.0 Version released. New interface design for better usability.
2008/May/26
1.9 version available. New query facilities on incident tickets.
2008/Mar/03
1.8 PrM Release. Extends Problem Management module and the first version for Purchase Management.
2007/Dec/11
1.6 CM Release. Improved version for incident management. First version for Change Management module.
2007/Sep/26
1.3 PM Release. Problem Management version allowing multiple and user defined relations among tickets and CIs.
2007/Apr/28
1.0 First Release. Includes CMDB maintenance and incident management.

 

Service Management Software
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